Returns and Refunds Policy
Thank you for shopping at WAVED.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product isn't used or damaged
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: info@wavedstudio.com
Send the product to: Waved studio d.o.o., Stanka Vraza 3, 51500 Krk, Croatia
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wavedstudio.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@wavedstudio.com and send your item to: Waved studio d.o.o, Stanka Vraza 3, 51500 Krk, Croatia.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Shipping
To return your product, you should mail your product to: Stanka Vraza 3, 51500 Krk, Croatia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: info@wavedstudio.com